Extended Warranty Program
Our continued commitment to you and success of the Camper Cams Program!
Current Plan: Connect
This is your current plan up for expiration. It was backed by a 12 month equipment and Service warranty. Review the Enhanced and Ultimate options to extend your Protection plan and below service savings!
Option #1: Enhanced
Enjoy a 5-year extended manufacturing warranty on your Cameras and System components. Service labor by an Authorized Service Company is not included under this plan and is billed at $150/hour.
Options #2: Ultimate
Enjoy a 5-year extended manufacturing warranty on ALL originally provided equipment, including your Server. In addition, service labor by an Authorized Service Company IS included under this plan.
Enhanced
Sign up within 30 days!- 5yr – Unlimited Level 1 Incidents.
- Free Ground Shipping.
- $150/hr Onsite Labor.
- $65 Level 1 Deductible.
Ultimate
Sign up within 30 days!- 5yr – Unlimited Level 1 Incidents.
- 5yr – Unlimited Level 2 Incidents.
- Free Ground Shipping.
- Free Onsite Labor (up to 1hrs/visit).
- $65 Level 1 Deductible.
- $199 Level 2 Deductible.
Review the FAQs below:
How do I process a claim?
We’ve made it super easy for you to process a claim. Our support team will utilize your inbound service ticket as your warranty claim and process services and shipment according to your protection plan for quick, hassle free processing!
What's under a Lvl 1 Incident?
Cameras and system components are included in the Level 1 Incident Category. Limited to supplied Cameras, Network switch, power supply, video distributors, door chime controller, audio receivers, and speakers! Onsite Labor by a 3rd party tech are not included.
What's under a Lvl 2 Incident?
Your Level 2 Incident is specifically related to your System’s server. The deductible for a level 2 incident increases due to equipment value.
What about Shipping?
Ground shipping to and from your location is covered! Expedited shipping can be requested and be charged to camp at carrier rates. Warranty claims process before 1:00pm CST will ship SAME DAY!
What if i wait to add a protection plan?
Similar to life insurance, your protection plan may be added at a later date. However, price points will be subject to increased tier levels.
Can I purchase 3rd party equipment (i.e. cameras)?
The development behind the Camper Cams program is specific to the PB&J TV supplied equipment. The integrity of the Camp Bow Wow Camper Cams program system wide is our highest priority. If 3rd party equipment is added, Camp will be subject to development fees. In addition, integration and end results are not guaranteed.
What is PB&J’s Ship first policy?
Unlike most companies, per each warranty
occurrence, PBJ is shipping the device to you first,
with a provided return slip for the damaged device.
This saves an enormous amount of time compared
to most service companies’ method of having you
ship your damaged device to our warehouse for
onsite diagnosis, then processing a new or
repaired device for return shipment. Your uptime
is a priority here at PB&J!
See the SAVINGS for yourself!
Know the possible costs below associated with inevitable equipment failure. With either one of the
protection plans, your costs and your downtime are significantly reduced!
Review the Small Prints:
(1) Current rates are only available during sign up. Post sign up period enrollment will be subject to increased rates.
(2) Service coverage is only available on the original PB&J supplied equipment that is determined to be defective in hardware and unable to perform at minimum operating capacity. The replacement equipment that PB&J TV provides as part of the repair or replacement service may be new or equivalent to new in both performance and reliability.
(3) Any structural wiring or repair to wiring required is not covered under warranty. Simple end-terminations can be completed by onsite technicians but re-running or re-routing wire is not included.
(4) Warranty shipping via Ground is covered for both plans. Express Replacement Service can be requested and will be billed to camp per Carrier rates. Express Services may be subject to certain restrictions including time of the request, Holiday delay, etc.
(5) Warranty plans are designed to cover hardware defects. Neither plans cover negligent or accidental damage, natural disasters, or building/infrastructure defects such as power surges or water damage.
(6) Replaced devices are required to be shipped back to PB&J TV within 14 days of new device arrival. Camp is subject to the full purchase price of any device if return shipment is not received.
(7) Network or Internet issues that are affecting your system and require onsite labor are not covered under either warranty (outside of originally supplied network switch). If router, network mapping, or ISP are at fault, Camp will be subject to charges incurred by PB&J.
(8) If Camp chooses to change ISP, add a static IP address, or change router, please be sure to notify PB&J TV prior to this occurrence so we can properly schedule this remote service for your Camp. Camp will not be charged for remote reconfiguration services regardless of the plan unless onsite services are required.
(9) Onsite services are not covered under the Enhanced plan and will be automatically charged to Camp’s account within 3-5 business day following service resolution. Onsite services under the Ultimate plan are covered up to 1 hour per incident.
(10) Services visits exceeding the 1-hour marker will be subject to standard Market IT rates of $150.00/hr and will automatically be charged to Camp’s account within 3-5 business day following service resolution
(11) Camp can cancel warranty services at any time. No refund for previously charged months will be available. Re-enrollment will be subject to increased rates.
(12) The development of the Camper Cams program is specific to the PB&J TV supplied equipment. The integrity of the Camp Bow Wow Camper Cams program system wide is our highest priority. If 3rd party equipment is added, Camp will be subject to development fees. In addition, integration and end results are not guaranteed.
Warranty Submission Form
*Current rates are only available for 30 days following your warranty expiration. Post sign up period enrollment will be subject to increased rates.